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Old Version 12

changes.mady.by.user Stefan Claeys

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New Version 13

changes.mady.by.user Bart Rasschaert

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Issue descriptionDetectionFixWorkaround
The KeySign Connector is currently not installed in user space
  • SigningHub returns an error saying the KeySign Connector is not installed

    Image Modified

  • https://vo-connector.keysign.eu/ returns an error saying the KeySign Connector is not installed

    Image Modified

  • Check if  C:\Users\[end user]\AppData\Local\KeySignConnector directory is present

Let the installer be run by the end user (download link in SigningHub error message)

Image Modified


The Sandbox service is not started
  • SigningHub returns an error saying the KeySign Connector is not installed

    Image Modified

  • https://vo-connector.keysign.eu/ returns an error saying that the sandbox could not be contacted after 5 tries

    Image Modified
A

Install the new Middleware version

KeySign Connector

3.2.5

will be released , date TBCIn urgent cases : change ksc.keysign.eu into localhost in the following file:
C:\Users\[end user]\AppData\Local\KeySignConnector\t1c-sandbox-service.bat

or higher


A wrong version of the KeySign Connector has been installed

Ask the user to install the latest KeySign Connector V3 version via the link in SigningHub or the link on https://vo-connector.keysign.eu/


Card not connected error
  • SigningHub returns an error saying that the eID card is not connected.

    Image Modified

  • https://vo-connector.keysign.eu/ shows a message that the connector installed correctly but no cards and / or readers found
  • Verify the Belgian eID card is connected correctly to your computer.
  • In case it is connected but still not detected verify the connector and card type.

Citrix / RDC/ Terminal server

The Client system is on an RDC / Citrix / Terminal environment

  • Ask you Citrix/RDP/Terminal Server environment administrator to first install the KeySign Connector Proxy
  • Users can then install the KeySign Connector as they normally would via the link in the pop-up in SigningHub
  • In case users have already installed the KeySign connector before the proxy was installed they will have to re-install the connector

Reverse Proxy

If the Client system uses proxy, the KeySign Connector will not be recognized

Create an exception in your organisations proxy for : ksc.keysign.eu:52183