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When opening the submitted JSON file, the first lines will look like this:

"code": "112999",
"description": "Failed to contact the Trust1Connector API",

An example of a complete JSON with this problem can be found here:

KeySignConnectorReport_API.json

The customer will get the following screen when testing the KeySign Connector:

When opening the JSON file, the first lines will look like this:

"c_v3_readers_error": {
	"code": "712998",
	"description": "Could not contact the sandbox after 5 retries"
},

An example of a complete JSON with this problem can be found here:

KeySignConnectorReport_Sandbox.json