Problem
KeySign Connector does not work as expected. This could have several different causes.
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If the site gives an error about the KeySign Connector, insert your credentials on the bottom of the page and submit your results.
Cause detection - JSON
| Issue description | Detection in JSON | Fix | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| When opening the submitted JSON file, the first lines will look like this:
An example of a complete JSON with this problem can be found here:
name | KeySignConnectorReportKeySignConnectorReport_API.jsonheight | 250 | Try to install the latest version of the KeySign Connector, with deinstallation of the KeySign Connector folder of previous version(s). The How-to can be found here. | ||||||||||
| The KeySign Connector Sandbox is not loaded |
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The customer will get the following screen when testing the KeySign Connector:
When opening the JSON file, the first lines will look like this:
An example of a complete JSON with this problem can be found here: | Try to install the latest version of the KeySign Connector, with deinstallation of the KeySign Connector folder of previous version(s). The How-to can be found here. |
Links
https://vo-connector.keysign.eu/
Reinstalling the KeySign Connector