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When one has issues with the KeySign Connector, try uninstalling and installing the most recent version (with deletion of the old version folder).

Step-by-step guide

1. Go to Start > control panel > Programs > Uninstall a program.
2. Select KeySign connector and click Uninstall.
3. When this version uninstalled successfully, go to windows explorer and enable hidden items by selecting the View tab and enabling the checkbox next to Hidden Items.
   
   
   
   

4. Go to the following folder:

   Code Block
   windows: C:\Users\<your user>\AppData\Local\ mac: ~/Library/Application Support/Keysign/

   
   

5. Delete the entire folder called KeySignConnector.
6. Go to the KeySignConnector test page: https://connector.keysign.eu/
7. Click Start.
8. The following prompt will appear:
   
    
   
   
9. Select the right download for your computer and install this version.

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