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| Issue description | Detection | Fix | Workaround |
|---|
| Not installed in userspace | - SigningHub gives message KeySign connector not installed
- https://vo-connector.keysign.eu/ gives message not installed
- Check if C:\Users\[end user]\AppData\Local\KeySignConnector is present
| Let the installer be run by the end user (download link in SigningHub error message)
 |
|
| Sandbox not started | | New version KeySign Connector 3.2.5 will be released , date TBC | In urgent cases : change ksc.keysign.eu to localhost in C:\Users\[end user]\AppData\Local\KeySignConnector\t1c-sandbox-service.bat |
| Wrong version installed | | Let user install the V3 version via the link in SigningHub / https://vo-connector.keysign.eu/ |
|
| Card not connected error | | - Verify card connected correctly
- In case it is connected but still not detected verify the connector and card type
|
|
| Citrix / RDC/ Terminal server | - Use of RDC / Citrix / Terminal environment
| - First install the KeySign Connector Proxy
- Users install the KeySign Connector as they normally would via pop-up in SigningHub
- In case users have already installed the KeySign connector before the proxy was installed they will have to re-install the connector
|
|
| Reverse Proxy | - KeySign Connector will not be recognized
- Client system uses proxy
| Exception in the proxy for : ksc.keysign.eu:52183 |
|
