Issue Description

Detection

Fix

Workaround

User unable to log into SigningHub

User gets the following error:

Log an incident ticket to Jira with the following information:

Enterprise name (OVO / KBO);
User email address;
Date and time;
IDM information of access rights:
1. Does the user have the correct rights?
2. Since when does the user have these rights?
3. Have there been any recent changes to the user rights/identity?
User name (optional);

When KeySign support processed the user, push the user through provisioning again.

SigningHub account empty

User's documents and/or signed documents appear gone.

Log an incident ticket to Jira with the following information:

Enterprise name (OVO / KBO);
User email address;
Date and time;
IDM information of access rights:
1. Does the user have the correct rights?
2. Since when does the user have these rights?
3. Have there been any recent changes to the user rights/identity?
User name (optional);

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